Shipping Policy
All products (except the ones marked as “pre-sale” in their product titles) you purchase on www.aliencell.com will be delivered to the address of the order you placed within 5 - 10 days, otherwise you are given the right to request a full refund of your order after a postal inspection. You are entitled to own the item(s) delivered to you after the refund.
Custom Duty
We stock most of our products mainly in US warehouses and European warehouses, in this case most orders from customers will be fulfilled domestically, so there will be no customer duty needed to be paid by most customers from European Union and USA.
We now stock some products in Mexico, it means that we also can cover the tax for the orders of some products from Mexico.
However, we also will ship the products from Shenzhen China while the product is out of stock in US, EU or other warehouses, in this case, we will cover the 100% custom fee for the customer who is located in European Union, otherwise, customer should pay all custom fee by themselves.
Shipping Time Frame
The total time is the sum of the processing time and the delivery time.
Processing time: the time between when you place an order and when we ship it;
Delivery time: the time between when your order has been shipped and delivered to you.
Processing time:
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks and packing for shipment. It will take 2-3 days.
Delivery time:
The time for your item(s) to travel from our warehouse to your destination
After your order is shipped out, the delivery time solely depends on the warehouse we ship from:
Delivery Time And Methods
Delivery time depends on the addresses of the orders, it normally takes 3 to 7 days for orders to delivered to customers in USA and most European countries with FedEx, UPS, and DHL, and takes about 10 to 15 days with 4PX or other shipping methods.
*All Delivery time is estimated, and will longer than expected due to custom clearance, invalid addresses, bad weather and other reason that may slow down the progress irresistibly. Please contact our customer service at support@aliencell.com for more accurate information.
Once customers’ orders are shipped, we the tracking number we provided in the notification email, customers can tracking their shipping routing information at: https://www.17track.net , or the official site of the courier.
